NIM Support Information

Documentation


Click on the documentation icon or go directly to the following link to explore everything NIM has to offer.

NIM Documentation

We are constantly updating NIM. We strive for the docs to be as current as possible but we may sneak in a new feature that hasn’t landed in the documentation yet. In that case just reach out on the NIM Support Forum or send an email over to support@nim-labs.com and we’ll point you in the right direction.

Support Forum


The NIM support forum is an online community dedicated to listening and answering all things NIM.

NIM Support Forum

It is a place to ask questions as well as provide feedback and suggestions on how to make NIM the best solution for your studio. Signup and login to join the community.

Email


We are ready and waiting to answer any questions you may have.

We would encourage all users to use the NIM Support Forum as your question may also help another user. However if you would rather contact us directly, we’re all ears. Send an email over to support@nim-labs.com and we’ll respond quickly to get you going on the right path.

Videos


Check out our current set of NIM video tutorials focused on daily producer needs ranging from bidding through actualization.

We are working on a brand new set of NIM 1.0 instructional videos covering all aspects of NIM to help kick start your progress. Stay tuned to this section for updates. If you have signed up for a FREE 30-Day Trial we will notify you as we update the site.

Frequently Asked Questions

Is NIM a cloud based product?
No, NIM is delivered as a virtual appliance which means NIM and all of the data contained in NIM lives on your network behind your firewall.
Does the NIM VM need internet access?
Internet access by the NIM VM is determined by licensing. Yearly licensing is issued through a locally installed license file and no internet access is required. Monthly licensing requires that licenses are checked out from the NIM Client Portal.
Does each client need internet access to use monthly licensing?
No, only the NIM VM needs access to the NIM Client Portal to use monthly licensing.
Does NIM do scheduling?
Yes, NIM has a built in mechanisms to do studio wide resource and user scheduling, as well as job-centric task scheduling.
Can NIM be configured to use currency other than dollars?
Yes, NIM can be configured to use other currencies in the Administrative Settings.
Can I create custom data entries?
Yes, jobs, assets, shots, and tasks all have custom data entries, including single-line text, multi-line text, dropdown, and dates, that can be defined in their Administration sections.
Can I organize my bids by shot rather than bid item category?
Yes, using the Group Items By Number feature you can organize your bids by shot and see per shot totals.
Does NIM create invoices for me?
No. We draw a definitive line between being a management tool vs an accounting application. Our invoices section tracks invoice status to provide a line of communication between producers and accounting that can be quickly lost in production.

Do we need any special software to review dailies inside NIM?
As long as you are using a supported HTML5 compatible browser you will be able to review dailies, create whiteboard notes, and export whiteboard note PDFs.

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