NIM Support
Documentation
Support
Have a technical question? Need help getting started? Curious about best practices? Email support@nim-labs.com any time. We’re here to help!
Videos
Community Forums
The NIM Community Forum is a great place to ask questions as well as provide feedback and suggestions on how to make NIM the best solution for your studio. Signup and login to join the community.
Knowledge Base
We are constantly updating NIM, and we strive for the docs to be as current as possible. However, we may sneak in a new feature that hasn’t landed in the documentation yet. In that case just reach out to support@nim-labs.com and we’ll point you in the right direction.
Is NIM a cloud based product?
No, NIM is delivered as a virtual appliance which means NIM and all of the data contained in NIM lives on your network behind your firewall.
Does the NIM VM need internet access?
Internet access by the NIM VM is determined by licensing. Yearly licensing is issued through a locally installed license file and no internet access is required. Monthly licensing requires that licenses are checked out from the NIM Client Portal.
Does each client need internet access to use monthly licensing?
No, only the NIM VM needs access to the NIM Client Portal to use monthly licensing.
Does NIM do scheduling?
Yes, NIM has a built in functionality to do studio wide resource and user scheduling, as well as job-centric task scheduling.
Can NIM be configured to use currency other than dollars?
Yes, NIM can be configured to use other currencies in the Administrative Settings.
Can I create custom data entries?
Yes, jobs, timecards, assets, shots, and tasks all have custom data entries, including single-line text, multi-line text, dropdown, dates, and hyperlinks that can be defined in their Administration sections.
Is NIM multi-currency aware?
Yes, you can define a studio wide currency, as well as a currency per job, bid, crew member, expense, and invoice.
Do we need any special software to review dailies inside NIM?
As long as you are using a compatible browser you will be able to utilize NIM’s review tools, create whiteboard notes, and export whiteboard note PDFs.
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If you are interested in evaluating how NIM will fit into your studio please contact us.